· Responsible for safe transfer of guests from all determined locations
· 负责将客人从所有指定地点安全送达
· Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day
· 凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼
· Maintain good knowledge of the city routes locations and hotel facilities
· 熟知城市路线、地点和酒店设施
· Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
· 知晓航班时间,并按客人要求协助其处理和装载行李
· Maintain a high standard of personal hygiene and be well groomed and well dressed at all times
· 保持个人卫生, 随时保持个人形象和穿着整洁
· Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance
· 尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助
· Assist in valet parking when not assigned any duty
· 在没有工作任务时协助代客泊车
· Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests
· 熟知酒店设施和服务情况,并以此向客人推销酒店
· Keep abreast of activities in your city which may affect driving times or routes and relay this to management
· 了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报
· Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards
· 负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护。
· Assist concierge with guest reception (including luggage and Courier services)。
· 协助礼宾部做好客人接待工作(包括行李和快递服务)。
· Performs other duties as may be assigned by the Front Office Manager.
· 执行前厅部经理可能分派的其它任务。
· Obey department management.
· 服从部门管理
版权所有:鄂州人才网 鄂ICP备2020019081号-1
地址:鄂州市鄂城区寿昌大道与黄龙路交叉口南150米(月畔湾社区) EMAIL:ezrcw@qq.com
ICP经营许可证:鄂B2-20250096 人力资源证: 420700202119
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